77bdcc Privacy Policy

1. Data Controller

77bdcc is the data controller responsible for the personal data collected through the Platform. If you have any questions, concerns, or requests relating to your personal data, you may contact our dedicated support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days, measured on Bangladesh Standard Time (BST, UTC+6).

2. Personal Data We Collect

We collect personal data in three primary ways: information you provide directly, information generated automatically through your use of the Platform, and information we receive from third-party service providers. The categories of data we may collect include:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents provided during account verification.
• Contact data: email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh).
• Financial data: bKash wallet number, Nagad number, Rocket number, Upay number, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, etc.), and transaction records denominated in BDT.
• Technical data: IP address, device type, browser type and version, operating system, and session timestamps.
• Usage data: pages visited, games played, bet amounts and outcomes, bonus claims, session duration, and navigation paths within the Platform.
• Communications data: records of messages you send to our support team, including email correspondence and live-chat transcripts.
• Preference data: language settings, notification preferences, and responsible gaming tool selections such as deposit limits and self-exclusion requests.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where required by applicable law or where you voluntarily disclose such information (for example, when citing a medical condition in a responsible gaming self-exclusion request).

3. How We Use Your Personal Data

77bdcc processes your personal data for the following purposes, each of which has a corresponding lawful basis:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Cookies and Tracking Technologies

77bdcc uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. We categorise our cookies as follows:

• Strictly necessary cookies: required for the Platform to function. These cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies. No consent is required for these.
• Functional cookies: remember your preferences such as language settings and responsible gaming tool configurations. These are enabled by default but may be disabled without affecting core Platform functionality.
• Analytics cookies: collect anonymised data on how users interact with the Platform to help us identify areas for improvement. These are only activated with your consent.
• Marketing cookies: used to measure the effectiveness of promotional campaigns directed at players in Bangladesh. These are only activated with your explicit consent.

You may manage your cookie preferences at any time via your account settings or by contacting [email protected]. Please note that disabling certain cookies may affect the availability of some Platform features.

5. Sharing Your Personal Data

77bdcc does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data-protection agreements:

• Game studio and technology partners: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data necessary to deliver their games to you. These partners are bound by contractual data-protection obligations.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered banks receive your financial data solely to process authorised transactions.
• Identity verification services: third-party KYC (Know Your Customer) providers may receive copies of identity documents you submit for account verification.
• Fraud prevention and compliance services: specialised providers that assist in detecting and preventing fraudulent activity, money laundering, and other illegal conduct.
• Legal and regulatory authorities: where required by applicable law or by a valid court order, we may disclose personal data to law enforcement or regulatory agencies.

Any third party receiving your data is contractually obligated to protect it using security standards no less rigorous than those applied by 77bdcc.

6. Data Retention

We retain your personal data for as long as your 77bdcc account remains active and for a period thereafter as required to meet our legal, regulatory, and contractual obligations. The general retention periods we apply are as follows:

• Account and identity data: retained for the duration of your account and for a minimum of 5 years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction data: retained for a minimum of 5 years from the date of each transaction.
• Communications and support records: retained for 3 years from the date of the last interaction.
• Technical and usage data: anonymised or deleted within 13 months of collection.
• Marketing preference data: retained until you withdraw consent or close your account.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

7. Data Security

77bdcc implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our current security controls include:

• TLS/SSL encryption for all data transmitted between your device and the 77bdcc Platform.
• Encryption at rest for sensitive data fields including payment method identifiers and identity document data.
• Role-based access controls restricting Platform staff to only the data required for their specific function.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication options for player account access.
• Automated anomaly detection to identify and respond to unusual access patterns.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, 77bdcc will notify affected players and, where required by law, relevant authorities, within a reasonable period of becoming aware of the breach.

8. Your Data Rights

As a 77bdcc player, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".

9. Children and Minors

The 77bdcc Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will delete that data promptly and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

10. Third-Party Links and Services

The 77bdcc Platform may reference third-party services such as payment processors and game providers. Once you leave the 77bdcc Platform and interact with a third-party service, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party service you use in connection with the Platform. 77bdcc is not responsible for the privacy practices of any third-party provider.

11. Changes to This Privacy Policy

77bdcc may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, or operational practices. Where material changes are made, we will notify registered players by email or by an on-Platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated policy.

We recommend that you review this Privacy Policy periodically to stay informed about how 77bdcc protects your information.